CASE STUDY

From Swedish flatpack to global finance transformation.

Before Alex joined Xander, he was working for a well known Scandanavian furniture conglomerate.

Now he's a Change Partner for a global financial transformation programme.

Alex is working for a global temporary power solutions company as a Business Change partner, working on the global finance transformation programme.

The transformation project built a new operating model for the clients finance and procurement functions, focusing the retained functions on high value activities and partnering with an offshore business provider to drive standardisation and automation of transactional processes.

The Challenge.

Alex's role has been to assess the change impacts of transitioning work to the offshore provider and effectively communicate the organisational changes to impacted stakeholders.

The programme was of global scale and had multiple, overlapping interdependencies that needed to be scoped, analysed and defined within a relatively short timeframe.

This change in organisational structure was also coupled with multiple other global change programmes happening in tandem, leading to change fatigue within the business.

His role was to define the impact of the programme on the business and work with colleagues in the programme to communicate the changes in organisational structure, role and responsibilities and new ways of working.

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The Solution.

Alex's role in the global finance transformation was to to communicate the changes in organisational structure, colleague roles and responsibilities and new ways of working.

  • Build multiple Change Impact Assessments to help frame and scrutinise the change impacts in a formalised manner.

  • Map intervention into a detailed plan by the relevant programme workstreams who Alex worked with to support in the delivery and implementation of the interventions.

  • Define interventions required to minimise disruption and impact of the change on business stakeholders.

  • Carry out a more stakeholder facing role during implementation phase, requiring strong communication, self-awareness first and resilience. 

The Outcome.

Alex and his team took a two-pronged approach to stakeholder engagement by firstly developing a global change agent network to provide on the ground insights into how the programme was being received and secondly developing a top-down regional plan for implementing initiatives at a local level.

They’re now right in the middle of the implementation phase of the programme, so the outcomes are yet to be realised.

However, as they progress to go-live the interventions and initiatives captured in the Impact Assessments and regional plans will begin to be implemented.

Alex has a positive, “can do” attitude which has enabled him to build credibility fast across the future of Finance Transformation Programme.  Alex is always diligent, professional and helpful, which enables him to build positive relationships with key stakeholders."

Global Change Lead

Want to know more about how Xander can support your business needs?

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My training in the Xander Academy gave me the foundational knowledge and understanding of Change Management and armed me with some of the tools I now use day to day. Being trained by Melanie Franklin, a leading figure in the industry, was also an incredibly insightful experience.

During my placement Xander scheduled check-ins to see how I was managing my workload and many of the core team were always on hand to answer technical questions, offer advice, or simply lend an ear.

Without the support of Xander I would have felt isolated in my role and certainly would not have delivered to the standard I have."

Alex, Business Transformation Associate

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