Ardian was brough in to alleviate the following challenges:
- Disparate information sources
The client’s client was using disparate sources for property information, viewings, contracts, and service and repair requests. The lack of visibility had resulted in negative customer feedback across the end-to-end process.
The role involved conducting an analysis of the as-is systems and ways of working to assess if and how the data can be stored in a CRM tool or whether any as-is systems can be integrated with a CRM.
The findings were used in the construction of a business case, proposing the requirement for implementing a CRM tool.