Utilising business change to create a winning culture.

This is how Francesca went from the Xander academy to delivering a global business change programme for a FTSE 100 software company.

Francesca worked for a FTSE 100 global accounting software company to provide company wide support for their business change programme.


The aim was to embed the client's current operating model into a newly acquired part of the business and create a winning culture that united colleagues.

The Challenge

Francesca was brought in to support the change function with overcoming a number of challenges that the client was facing, such as:

  • Old ways of working

A newly acquired part of the business worked in very different ways to the norm of the client, using different capabilities, services, and processes in day-to-day tasks.

  • Employee Resistance

Some staff members were comfortable with their original ways of working and displayed a resistance to any change from the outset.  

  • Disparate Communication

Being a global business, communications to managers and colleagues became an obstacle – especially when organising things like training sessions.   


The Solution

Francesca was responsible for delivering the following tasks in the change programme.


Change and communications strategy

Delivered detailed change, communication and training plans outlining everything that needed to occur for this change to be rolled out effectively. 


Lower change resistance

Training and communications plans to lower resistance to the proposed change, and support and captivate all colleagues through the change.


Implement new processes

Francesca was also responsible for rolling out a new timekeeping, payroll, talent acquisition, and travel booking process.

The Outcome

The programme has ultimately enabled the company to streamline and perform as a single organisation, making significant strides to uniting the culture among colleagues and helping the client to make fantastic progress towards achieving significant milestones.   

Several reports were obtained in the different workstreams to look at how well the new ways of working had been adooted.   

The data showed clear and positive trends, demonstrating an enthusiastic adoption of the new systems and processes by colleagues.

"Francesca's enthusiasm and can-do attitude helped ensure a high morale throughout the programme and helping the team reach its end goal. She displayed strong emotional intelligence, which allowed her to successfully manage and address conflict before it impacts productivity or team wellness."


Business Change Manager

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