Delivering vital change management support during a global pandemic.

This is how Finn supported the delivery of a programme focused on increasing support for people affected by the Covid-19 pandemic who had limited access to local services.

After passing his three globally-recognised Change Management accreditations, Finn was placed within a public sector organisation to support the response to public health concerns.

As Programme Support Office, Finn’s role was to support the programme genesis, delivery and completion and work alongside third party stakeholders to identify individuals facing inequalities and create appropriate and accessible support.

The Challenge.

Finn was part of a team responsible for creating and delivering support to those infected with the COVID-19 virus who faced difficulty accessing services and assistance during the height of pandemic.

Due to the constantly changing COVID-19 policies and the unpredictable rate of transmission of the virus within various communities, the project initially faced barriers when increasing the scope to tackle these issues.

Other challenges arose when working with third-party organisations with specialties outside of the client scope to support community groups that were difficult to access and provide the services they required during this time.











Business Transformation

Alex's journey as a business change partner for a global finance transformation programme

The Solution.

Finn and his team were required to adopt an agile approach and create a flexible implementation of the delivery plan.

Here's how:

  • Utilise data insights obtained from the project to highlight various issues with current methods and highlight the required adjustments to the pilot.

  • An agile project plan was developed to ensure that constant development and learning could be made from previous life-cycles, and at specific points of the project outlined what adaptations would have to be made.

  • Develop an agile roadmap within the strict parameters set by the client and Covid-19 regulations, focused on alleviating current challenges.

  • Adjustments to data collection and input methods were made and streamlining of Microsoft Excel spreadsheets assisted in the internal reporting of key outcome KPI's and the end of programme analysis.

The Outcome.

Increased Access

The thorough plans created by Finn and the team enabled the project to quickly react to changes in the Covid-19 landscape, improving the number of people accessing much needed services.

Reduced Transmission

Increased assistance to those accessing the service enabled a reduction in the transmission of COVID-19 within the community.

Data-Driven Insights

Restructuring of the data collection successfully assisted the pilot by quickly disseminating lesson’s learnt and implementing timely and data-driven adaptations to the pilot.

National Impact

Clearer and more defined data meant external evaluators determined a positive impact of the programme on a national scale.

In his work as Project Support Officer, Finn has provided invaluable work to the programme. He has been very flexible and adaptable in his approach and delivery of the work. He communicates effectively and is always willing to support team members where required.”

Project Sponsor

Finn Thompson

The training provided by Xander prepared me to deliver a deeper understanding of project and programme lifecycles which assisted me in delivering my best analysis for the programme. This allowed me to remain focused on the deliverables of the programme and how best we could show this through data insights.

The Microsoft Excel support and teaching from Xander helped me go from a data novice to a proficient Excel user.

Xander’s continued assistance with programme strategy and methods throughout my time with the client made me feel supported whenever I needed it."


Finn, Business Transformation Associate

Want to know more about how Xander can support your business needs?

You may also be interested in...

Our Associates have provided specialist tech and transformation support for startups, charities and the world's largest organisations.


How Luke went from Xander to global brand transformation for a software provider


How Renuka went from Xander to data transformation for a Fortune 500 company

Business Transformation

Alex's journey as business change partner for a global finance transformation programme