From Xander to FTSE 100 brand transformation.
Find out how Business Transformation Associate Luke went from Xander to Programme Manager
of a global brand transformation for one of the largest software suppliers in the UK.
Luke was placed with one of the UK's largest suppliers of technology software for small businesses, with more than six million customers worldwide.
His role as Programme Manager was to oversee a global brand transformation programme across multiple regions including Asia and Australia.
With an internal project of this size and complexity, the client needed someone who could use project management tools to make sure the project was kept on track, within the scope identified and within budget.
Luke also needed to liaise with the Business Change departments in other regions to make sure the necessary changes were deployed and embraced by employees with the least resistance possible.
Luke was then brought into plan, draft and coordinate logistics around internal communications and external agency communications. He was also responsible for strategising, planning, and deploying business change activities within the Global Brand Programme team.
Luke had to adapt to his new environment quickly and deliver a strategy that would identify and engage the adopters and resistors.
Utilise crucial project management tools such as stakeholder maps, RAID analysis and project charters to draft a communications plan to address multiple stakeholder groups.
Identify possible risks to the deployment of the new brand which could be caused by different locations and cultures and design a plan to tackle regional issues.
Identify early adopters within the organisation and draft a detailed plan to get them on board as quickly as possible and champion the change within their groups and reduce resistance of other employees.
With the new brand transformation successfully implement, Luke has ensured it's part of the core operating methods and the changes have been embraced and part of the client's new identity.
The new brand was implemented across multiple regions, with all stakeholders including partners and clients using new elements of the brand for business-as-usual activities.
Improved Customer Experience
The client's customers were able to align their operating methods with with the way the company has evolved into a software company, giving them increased confidence to develop their own business.
Xander have been brilliant in my development so far. The training ensure I understood and adopted the fundamentals of change management and prepare me for my globally-recognised accreditations, giving me a real world foundation.
They were continually supportive throughout my placement, ensuring I had the right tools to deploy the change effectively and deliver high-quality work to the client."
Luke, Business Transformation Associate
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